- What are your terms?
- All domestic orders shipped C.O.D. or Net terms with approved credit. All international orders shipped prepaid. Save C.O.D. fees by charging the order to your credit card (Visa, Mastercard, Discover and American Express)
- Can I track my order?
- Yes, you can track you shipment with automatic notification from UPS if you provide your email address.
- Do you offer a warranty?
- Yes, see www.innovativescuba.com/warranty.html. Warranties must include (end user) proof of purchase if the item is to be claimed under warranty.
- Innovative Scuba Warranty Return Policy
- Return Policy: All returns must be accompanied with RA #; any product received without an RA # is subject to being rejected and returned to sender.
- To receive an RA # please fill out the appropriate warranty claim form (below) and either email to [email protected] or fax to Innovative Scuba @ 719-597-4150.You will then be contacted by phone or email from our customer service department to issue you RA # or a credit.Warranty returns do not apply to products that have been lost, altered, broken or damaged by misuse, failure to follow instructions or normal wear, or accidental breakage. Only authorized Innovative Scuba products will be warranted. This warranty shall not apply to any defect or damage caused by unreasonable use of product.
- Each product category below may carry a different warranty policy and or repair center information. Please click on appropriate link below to see warranty and return information by product category.
- Note: Rental or commercial use voids any warranty
- What if an item is back ordered?
- All back orders will be automatically cancelled after one week of the dealer being notified that the back ordered item is in stock. No product will be placed on back order if the item is less than $25.